North American customers are fed up with bad customer service from e-commerce companies. A newly released consumer survey commissioned by Tealeaf® and Harris Interactive® in September 2007, revealed waves of consumer frustration with issues they are encountering when using ecommerce websites. Most notably, the survey stated, “53% of online users with issues would contact customer service. Of those, almost half (49%) did not have their issue resolved.” While customers are eager to purchase online, their frustrations with e-commerce companies hiding behind virtual storefronts is ever-increasing.

AlpineValleyCoffee.com, an Authorized Keurig® Distributor and e-commerce company selling Keurig® coffee, tea and hot coca K-Cups®, stepped up to answer their customers’ demand for personal and responsive customer service. Alpine Valley Coffee’s efforts have generated a lot of attention and loyal customers even from non-traditional areas.

E-commerce doesn’t exempt businesses from delivering customer service. In reality, the virtual nature of the Web requires that e-commerce sites step-up their customer service efforts to reduce frustrations and improve the customers’ experiences.

AlpineValleyCoffee.com’s team is committed to personal customer service along with continuing to provide the highest total value on K-Cup® coffee, tea and hot cocoa available over the Web.

For more information, visit alpinevalleycoffee.com